ALPS Brands is proud of the products we market, and we work hard to make them the best we possibly can. This allows us to warrant all of our products against defects in materials or workmanship for the life of the product. The life of the product can vary based on its age and how you have used it. Items will be repaired or replaced at the discretion of ALPS Brands. If an identical product is not available, the most comparable product may be substituted, or credit towards a different ALPS Brand's product may be offered. ALPS Trekking Poles and PVC Air Bed have a 1-year limited warranty.
Service under this warranty is provided to the original consumer purchaser with proof of purchase from an ALPS Brands authorized dealer. Gear purchased as used, as is, or from unauthorized 3rd party retailers is specifically not covered by this warranty. This warranty does not cover consequential damages or any other losses caused by any defect in the product.
We do not warranty products damaged from normal wear and tear, accidental damage, alterations, misuse, or neglect. Storm and wind damage, burns, UV damage, and gear used for commercial use are specifically not covered. While we make our gear last as long as possible, eventually, gear will wear out. Colors will fade, holes and tears will appear, poles may bend or break, and zippers may stop holding together. In some instances, we are able to provide replacement parts to get your gear back into the field. To check availability and pricing, please call 800-344-2577.
Unused items purchased from any ALPS Brands site may be returned in their original condition within 60 days of purchase for a full merchandise refund, not including shipping charges.
All returns require a Return Authorization. To request a Return Authorization, please complete the Return/Warranty Form.
Except in cases where the return is the result of an error by ALPS or the item arrives damaged or defective, original shipping charges are non-refundable and you are responsible for all return shipping costs. ALPS will not be liable for returns that are lost in transit, we suggest return shipping be insured to the full value and have tracking.
If an exchange is preferred, please let us know what item you would prefer. If there is a price difference we will charge or refund any difference. Our shipping rates apply on exchange orders, please see our Shipping Information on exchanged items. We will send any requested exchange items after we have received the original merchandise at the warehouse.
The refund amount will be reduced by 20% when:
- Returns are made past the 60-day return window
- Returns are made without authorization
ALPS reserves the right to refuse any returns or exchanges.
Items return in a used or non-resalable condition are subject to refusal or additional fees.
Replacement part orders placed with our Customer Service Department cannot be returned for a refund or an exchange. All replacement part sales are final.